108 lines
2.9 KiB
PHP
108 lines
2.9 KiB
PHP
<?php
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namespace App\Http\Controllers;
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use App\Http\Requests\HelpTicketCommentRequest;
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use App\Http\Requests\HelpTicketRequest;
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use App\Models\BackpackUser;
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use App\Models\HelpTicket;
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use App\Models\HelpTicketComment;
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use App\Models\User;
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use App\Notifications\TicketCommented;
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use App\Notifications\TicketReceived;
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use Illuminate\Support\Facades\Log;
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use Illuminate\Support\Facades\Notification;
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class HelpDeskController extends Controller
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{
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public function show($code){
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$ticket = HelpTicket::with('comments')
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->where('code',$code)
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->first();
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if(!$ticket)
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abort(404);
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return $this->render('Pages.HelpDeskTicket',['ticket' => $ticket]);
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}
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/**
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* Show the form for creating the help desk ticket
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*/
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public function create(){
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return $this->render('Pages.HelpDeskCreateForm');
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}
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public function store(HelpTicketRequest $request){
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try{
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$ticket = new HelpTicket([
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'name' => $request->get('name'),
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'email' => $request->get('email'),
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'text' => $request->get('text'),
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'phone' => $request->get('phone'),
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'subject' => $request->get('subject'),
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'attachment' => $request->file('attachment')
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]);
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if($request->get('topic'))
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$ticket->ticket_category_id = $request->get('topic');
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$ticket->save();
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/**
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* Notify customer that ticket is received;
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*/
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$ticket->notify(new TicketReceived($ticket));
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$this->notifyAdministrators(new TicketReceived($ticket)) ;
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return redirect()->route('help.show',['code' => $ticket->code]);
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}
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catch (\Exception $exception){
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Log::error($exception);
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session()->flash(['error' => $exception->getMessage()]);
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return redirect()->back();
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}
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}
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/**
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* Notify administrators that ticket is arrived;
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*/
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private function notifyAdministrators(\Illuminate\Notifications\Notification $notification){
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$administrators = BackpackUser::where('is_admin',1)->get(['id','email']);
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Notification::send($administrators, $notification);
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}
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public function comment(HelpTicketCommentRequest $request,$code){
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$ticket = HelpTicket::select('id','name','email')
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->where('code',$code)
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->first();
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if(!$ticket)
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abort(404);
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$comment = HelpTicketComment::create([
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'text' => $request->text,
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'help_ticket_id' => $ticket->id,
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'attachment' => $request->file('attachment'),
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'name' => $ticket->owner,
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]);
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$ticket->update(['status' => 'pending']) ;
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$this->notifyAdministrators(new TicketCommented($comment));
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return redirect()->route('help.show',['code' => $code]);
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}
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}
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