diff --git a/app/Http/Controllers/EventAttendeesController.php b/app/Http/Controllers/EventAttendeesController.php
index f68c31d7..e77f00b6 100644
--- a/app/Http/Controllers/EventAttendeesController.php
+++ b/app/Http/Controllers/EventAttendeesController.php
@@ -745,7 +745,7 @@ class EventAttendeesController extends MyBaseController
             'email_logo' => $attendee->event->organiser->full_logo_path,
         ];
 
-        if ($request->get('notify_attendee') == '1') {
+        if ($request->get('notify_attendee') == '1') {//todo queue this mail
             Mail::send('Emails.notifyCancelledAttendee', $data, function ($message) use ($attendee) {
                 $message->to($attendee->email, $attendee->full_name)
                     ->from(config('attendize.outgoing_email_noreply'), $attendee->event->organiser->name)
diff --git a/app/Http/Controllers/HelpDeskController.php b/app/Http/Controllers/HelpDeskController.php
index 4ca1bbad..f5b3acbe 100644
--- a/app/Http/Controllers/HelpDeskController.php
+++ b/app/Http/Controllers/HelpDeskController.php
@@ -9,7 +9,9 @@ use App\Http\Requests\HelpTicketRequest;
 use App\Models\HelpTicket;
 use App\Models\HelpTicketComment;
 use App\Models\HelpTopic;
+use App\Notifications\TicketReceived;
 use Illuminate\Support\Facades\Log;
+use Illuminate\Support\Facades\Notification;
 
 class HelpDeskController extends Controller
 {
@@ -37,7 +39,7 @@ class HelpDeskController extends Controller
 
         try{
 
-            $ticekt = HelpTicket::create([
+            $ticket = HelpTicket::create([
                 'name' => $request->get('name'),
                 'email' => $request->get('email'),
                 'text' => $request->get('text'),
@@ -46,8 +48,21 @@ class HelpDeskController extends Controller
                 'ticket_category_id' => $request->get('topic'),
                 'attachment' => $request->file('attachment')
             ]);
-            //todo fire event notify admin by mail, attachment
-            return redirect()->route('help.show',['code' => $ticekt->code]);
+
+
+            /**
+             * Notify customer that ticket is received;
+             */
+            $ticket->notify(new TicketReceived($ticket));
+
+            /**
+             * Notify administrators that ticket is arrived;
+             */
+            $administrators = User::where('is_admin',1)->get(['id','email']);
+
+            Notification::send($administrators, new TicketReceived($ticket));
+
+            return redirect()->route('help.show',['code' => $ticket->code]);
         }
         catch (\Exception $exception){
             Log::error($exception);
diff --git a/app/Models/HelpTicket.php b/app/Models/HelpTicket.php
index d6532966..7090cd8b 100644
--- a/app/Models/HelpTicket.php
+++ b/app/Models/HelpTicket.php
@@ -4,12 +4,13 @@ namespace App\Models;
 
 use Illuminate\Database\Eloquent\Model;
 use Backpack\CRUD\CrudTrait;
+use Illuminate\Notifications\Notifiable;
 use Illuminate\Support\Str;
 
 class HelpTicket extends Model
 {
     use CrudTrait;
-
+    use Notifiable;
     /*
     |--------------------------------------------------------------------------
     | GLOBAL VARIABLES
@@ -55,6 +56,9 @@ class HelpTicket extends Model
     |--------------------------------------------------------------------------
     */
 
+    public function getOwnerAttribute(){
+        return $this->name ?? $this->email;
+    }
     /*
     |--------------------------------------------------------------------------
     | MUTATORS
diff --git a/app/Models/HelpTicketComment.php b/app/Models/HelpTicketComment.php
index aeba750b..20240666 100644
--- a/app/Models/HelpTicketComment.php
+++ b/app/Models/HelpTicketComment.php
@@ -39,6 +39,10 @@ class HelpTicketComment extends Model
     public function ticket(){
         return $this->belongsTo(HelpTicket::class);
     }
+
+    public function user(){
+        return $this->belongsTo(User::class);
+    }
     /*
     |--------------------------------------------------------------------------
     | SCOPES
@@ -51,6 +55,9 @@ class HelpTicketComment extends Model
     |--------------------------------------------------------------------------
     */
 
+    public function getOwnerAttribute(){
+        return $this->user->full_name ?? $this->name;
+    }
     /*
     |--------------------------------------------------------------------------
     | MUTATORS
diff --git a/app/Notifications/TicketReceived.php b/app/Notifications/TicketReceived.php
new file mode 100644
index 00000000..272e73cb
--- /dev/null
+++ b/app/Notifications/TicketReceived.php
@@ -0,0 +1,70 @@
+<?php
+
+namespace App\Notifications;
+
+use App\Models\HelpTicket;
+use Illuminate\Bus\Queueable;
+use Illuminate\Notifications\Notification;
+use Illuminate\Contracts\Queue\ShouldQueue;
+use Illuminate\Notifications\Messages\MailMessage;
+
+class TicketReceived extends Notification implements ShouldQueue
+{
+    use Queueable;
+
+    /**
+     * Create a new notification instance.
+     *
+     * @return void
+     */
+
+    protected $ticket;
+
+    public function __construct(HelpTicket $ticket)
+    {
+        $this->ticket = $ticket;
+    }
+
+    /**
+     * Get the notification's delivery channels.
+     *
+     * @param  mixed  $notifiable
+     * @return array
+     */
+    public function via($notifiable)
+    {
+        return $notifiable instanceof HelpTicket ? ['mail'] : ['mail','database'];
+    }
+
+    /**
+     * Get the mail representation of the notification.
+     *
+     * @param  mixed  $notifiable
+     * @return \Illuminate\Notifications\Messages\MailMessage
+     */
+    public function toMail($notifiable)
+    {
+        if($notifiable instanceof HelpTicket){
+            return (new MailMessage)
+                ->line('The introduction to the notification.')
+                ->action('Notification Action', route('help.show',['code' => $this->ticket->code]))
+                ->line('Thank you for using our application!');
+        }
+        else
+            return (new MailMessage)
+                    ->line('You have new ticket')
+                    ->action('Notification Action', route('ticket.replay',['id'=>$this->ticket->id]))
+                    ->line('Thank you for using our application!');
+    }
+
+    /**
+     * Get the array representation of the notification.
+     *
+     * @param  mixed  $notifiable
+     * @return array
+     */
+    public function toDatabase($notifiable)
+    {
+        return $this->ticket->toArray();
+    }
+}
diff --git a/app/Notifications/UserResetPassword.php b/app/Notifications/UserResetPassword.php
index a68e309c..6e39ba0f 100644
--- a/app/Notifications/UserResetPassword.php
+++ b/app/Notifications/UserResetPassword.php
@@ -7,7 +7,7 @@ use Illuminate\Notifications\Notification;
 use Illuminate\Contracts\Queue\ShouldQueue;
 use Illuminate\Notifications\Messages\MailMessage;
 
-class UserResetPassword extends Notification
+class UserResetPassword extends Notification implements ShouldQueue
 {
     use Queueable;
 
diff --git a/database/migrations/2020_05_06_153931_create_notifications_table.php b/database/migrations/2020_05_06_153931_create_notifications_table.php
new file mode 100644
index 00000000..fb16d5bc
--- /dev/null
+++ b/database/migrations/2020_05_06_153931_create_notifications_table.php
@@ -0,0 +1,35 @@
+<?php
+
+use Illuminate\Support\Facades\Schema;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Database\Migrations\Migration;
+
+class CreateNotificationsTable extends Migration
+{
+    /**
+     * Run the migrations.
+     *
+     * @return void
+     */
+    public function up()
+    {
+        Schema::create('notifications', function (Blueprint $table) {
+            $table->uuid('id')->primary();
+            $table->string('type');
+            $table->morphs('notifiable');
+            $table->text('data');
+            $table->timestamp('read_at')->nullable();
+            $table->timestamps();
+        });
+    }
+
+    /**
+     * Reverse the migrations.
+     *
+     * @return void
+     */
+    public function down()
+    {
+        Schema::dropIfExists('notifications');
+    }
+}
diff --git a/resources/views/admin/HelpDeskTicket.blade.php b/resources/views/admin/HelpDeskTicket.blade.php
index b606dc78..cb76b28e 100644
--- a/resources/views/admin/HelpDeskTicket.blade.php
+++ b/resources/views/admin/HelpDeskTicket.blade.php
@@ -64,7 +64,7 @@
                     <div class="row">
                         <div class="col-lg-8 col-md-8">
                             <div class="alert alert-info" role="alert">
-                                <p>{{$entry->text}}</p>
+                                <p><strong>{{$entry->owner}} : </strong>{{$entry->text}}</p>
                                 <br>
                                 @if($entry->attachment)
                                     <span><strong>Attachment:</strong> <a href="{{asset('user_content/'.$entry->attachment)}}">{{$entry->attachment}}</a></span>
@@ -72,18 +72,37 @@
                             </div>
                         </div>
                     </div>
+                    @foreach($entry->comments as $comment)
                     <div class="row">
-                        <div class="col-lg-offset-4 col-md-offset-4 col-lg-8 col-md-8">
+                        <div class="@if($comment->user_id)col-lg-offset-4 col-md-offset-4 @endif col-lg-8 col-md-8">
                             <div class="alert alert-success" role="alert">
-                                <p>{{$entry->text}}</p><br>
-                                @if($entry->attachment)
-                                    <span><strong>Attachment:</strong> <a href="{{asset('user_content/'.$entry->attachment)}}">{{$entry->attachment}}</a></span>
+                                <p><strong>{{$comment->name}} : </strong>{{$comment->text}}</p><br>
+                                @if($comment->attachment)
+                                    <span><strong>Attachment:</strong> <a href="{{asset('user_content/'.$comment->attachment)}}">{{$comment->attachment}}</a></span>
                                 @endif
                             </div>
                         </div>
                     </div>
+                    @endforeach
                 </div>
 
+                <div class="card-footer">
+                    <form action="{{route('',['id' => $entry->getKey()])}}" method="post">
+                        @csrf
+                        <div class="form-group custom-theme {{ ($errors->has('text')) ? 'has-error' : '' }}">
+                            {!! Form::label('text', trans("ClientSide.text"), array('class'=>'control-label required')) !!}
+                            {!! Form::textarea('text', old('text'),
+                                        array(
+                                        'class'=>'form-control  editable',
+                                        'rows' => 5
+                                        ))  !!}
+                            @if($errors->has('text'))
+                                <p class="help-block">{{ $errors->first('text') }}</p>
+                            @endif
+                        </div>
+                        {!! Form::submit(trans("ClientSide.create_ticket"), ['class'=>"btn btn-success"]) !!}
+                    </form>
+                </div>
             </div>
 
         </div>
diff --git a/resources/views/desktop/Pages/HelpDeskCreateForm.blade.php b/resources/views/desktop/Pages/HelpDeskCreateForm.blade.php
index 63206eeb..44e1e363 100644
--- a/resources/views/desktop/Pages/HelpDeskCreateForm.blade.php
+++ b/resources/views/desktop/Pages/HelpDeskCreateForm.blade.php
@@ -51,11 +51,12 @@
                     <div class="form-group {{ ($errors->has('attachment')) ? 'has-error' : '' }}">
                         {!! Form::label('attachment', trans("ClientSide.attachment"), array('class'=>'control-label')) !!}
                         {!! Form::file('attachment') !!}
+                        @if($errors->has('attachment'))
+                            <p class="help-block">{{ $errors->first('attachment') }}</p>
+                        @endif
                     </div>
                     {!! Form::submit(trans("ClientSide.create_ticket"), ['class'=>"btn btn-success"]) !!}
-                    @if($errors->has('attachment'))
-                        <p class="help-block">{{ $errors->first('attachment') }}</p>
-                    @endif
+
 
                 </form>
             </div>