help desk notification ticketReceived

app/Http/Controllers/Admin/HelpTicketCrudController.php

@@ -2,13 +2,17 @@
 
 namespace App\Http\Controllers\Admin;
 
+use App\Http\Requests\HelpTicketCommentRequest;
 use App\Models\HelpTicket;
+use App\Models\HelpTicketComment;
+use App\Notifications\TicketCommented;
 use Backpack\CRUD\app\Http\Controllers\CrudController;
 
 // VALIDATION: change the requests to match your own file names if you need form validation
 use App\Http\Requests\HelpTicketRequest as StoreRequest;
 use App\Http\Requests\HelpTicketRequest as UpdateRequest;
 use Backpack\CRUD\CrudPanel;
+use Illuminate\Support\Facades\Notification;
 
 /**
  * Class HelpTicletCrudController
@@ -97,4 +101,20 @@ class HelpTicketCrudController extends CrudController
             ->with('entry',$entry)
             ->with('crud',$this->crud);
     }
+
+    public function replayPost(HelpTicketCommentRequest $request, $ticket_id){
+        $ticket = HelpTicket::findOrFail($ticket_id,['id','email','name']);
+
+        $comment = HelpTicketComment::create([
+            'help_ticket_id' => $ticket_id,
+            'text' => $request->text,
+            'name' => auth()->user()->full_name,
+            'user_id' => auth()->id()
+        ]);
+
+        Notification::route('mail', $ticket->email)
+            ->notify(new TicketCommented($comment));
+
+        return redirect()->route('ticket.replay',['id'=>$ticket_id]);
+    }
 }

app/Notifications/TicketCommented.php

@@ -0,0 +1,65 @@
+<?php
+
+namespace App\Notifications;
+
+use App\Models\HelpTicketComment;
+use Illuminate\Bus\Queueable;
+use Illuminate\Notifications\Notification;
+use Illuminate\Contracts\Queue\ShouldQueue;
+use Illuminate\Notifications\Messages\MailMessage;
+
+class TicketCommented extends Notification
+{
+    use Queueable;
+
+    /**
+     * Create a new notification instance.
+     *
+     * @return void
+     */
+    protected $comment;
+
+    public function __construct(HelpTicketComment $comment)
+    {
+        $this->comment = $comment;
+        //
+    }
+
+    /**
+     * Get the notification's delivery channels.
+     *
+     * @param  mixed  $notifiable
+     * @return array
+     */
+    public function via($notifiable)
+    {
+        return ['mail'];
+    }
+
+    /**
+     * Get the mail representation of the notification.
+     *
+     * @param  mixed  $notifiable
+     * @return \Illuminate\Notifications\Messages\MailMessage
+     */
+    public function toMail($notifiable)
+    {
+        return (new MailMessage)
+                    ->line('The introduction to the notification.')
+                    ->action('Notification Action', url('/'))
+                    ->line('Thank you for using our application!');
+    }
+
+    /**
+     * Get the array representation of the notification.
+     *
+     * @param  mixed  $notifiable
+     * @return array
+     */
+    public function toArray($notifiable)
+    {
+        return [
+            //
+        ];
+    }
+}

routes/backpack/custom.php

@@ -25,5 +25,5 @@ Route::group([
     CRUD::resource('helpTopic','HelpTopicCrudController');
     CRUD::resource('helpTicket','HelpTicketCrudController');
     Route::get('helpTicket/{id}/replay', 'HelpTicketCrudController@replay')->name('ticket.replay');
-    Route::post('helpTicket/{id}/replay', 'HelpTicketCrudController@replay')->name('ticket.replay.post');
+    Route::post('helpTicket/{id}/replay', 'HelpTicketCrudController@replayPost')->name('ticket.replay.post');
 }); // this should be the absolute last line of this file