help desk HelpdeskTicket Comment

app/Http/Controllers/Admin/HelpTicketCrudController.php

@@ -112,6 +112,8 @@ class HelpTicketCrudController extends CrudController
             'user_id' => auth()->id()
         ]);
 
+        $ticket->update('status','waiting_replay');
+
         Notification::route('mail', $ticket->email)
             ->notify(new TicketCommented($comment));
 

app/Http/Controllers/HelpDeskController.php

@@ -8,8 +8,8 @@ use App\Http\Requests\HelpTicketCommentRequest;
 use App\Http\Requests\HelpTicketRequest;
 use App\Models\HelpTicket;
 use App\Models\HelpTicketComment;
-use App\Models\HelpTopic;
 use App\Models\User;
+use App\Notifications\TicketCommented;
 use App\Notifications\TicketReceived;
 use Illuminate\Support\Facades\Log;
 use Illuminate\Support\Facades\Notification;
@@ -56,12 +56,7 @@ class HelpDeskController extends Controller
              */
             $ticket->notify(new TicketReceived($ticket));
 
-            /**
-             * Notify administrators that ticket is arrived;
-             */
-            $administrators = User::where('is_admin',1)->get(['id','email']);
-
-            Notification::send($administrators, new TicketReceived($ticket));
+            $this->notifyAdministrators(new TicketReceived($ticket))   ;
 
             return redirect()->route('help.show',['code' => $ticket->code]);
         }
@@ -73,9 +68,19 @@ class HelpDeskController extends Controller
 
     }
 
+    /**
+     * Notify administrators that ticket is arrived;
+     */
+    private function notifyAdministrators(\Illuminate\Notifications\Notification $notification){
+
+        $administrators = User::where('is_admin',1)->get(['id','email']);
+
+        Notification::send($administrators, $notification);
+    }
+
     public function comment(HelpTicketCommentRequest $request,$code){
 
-        $ticket = HelpTicket::select('id')
+        $ticket = HelpTicket::select('id','name','email')
             ->where('code',$code)
             ->first();
 
@@ -84,16 +89,14 @@ class HelpDeskController extends Controller
 
         $comment =  HelpTicketComment::create([
             'text' => $request->text,
-            'help_ticket_id' => $ticket->id
+            'help_ticket_id' => $ticket->id,
+            'attachment' => $request->file('attachment'),
+            'name' => $ticket->owner,
         ]);
 
         $ticket->update(['status' => 'pending']) ;
 
-        if($request->has('attachment')){
-
-        }
-
-        //todo notify, attachment
+        $this->notifyAdministrators(new TicketCommented($comment));
 
         return redirect()->route('help.show',['code' => $code]);
 

app/Models/HelpTicketComment.php

@@ -64,34 +64,17 @@ class HelpTicketComment extends Model
     |--------------------------------------------------------------------------
     */
     //todo use trait for image upload
-    public function setAttachmentAttribute($value){
+    public function setAttachmentAttribute($file){
         $attribute_name = "attachment";
         $disk = config('filesystems.default'); // or use your own disk, defined in config/filesystems.php
         $destination_path = "help"; // path relative to the disk above
 
-        // if the image was erased
-        if ($value==null) {
-            // delete the image from disk
-            \Storage::disk($disk)->delete($this->{$attribute_name});
+        if($file){
+            $filename = md5($file.time()) . '.' . strtolower($file->getClientOriginalExtension());
+            // 2. Move the new file to the correct path
+            $file_path = $file->storeAs($destination_path, $filename, $disk);
 
-            // set null in the database column
-            $this->attributes[$attribute_name] = null;
-        }
-
-        // if a base64 was sent, store it in the db
-        if (starts_with($value, 'data:image'))
-        {
-            // 0. Make the image
-            $image = \Image::make($value)->encode('jpg', 90);
-            // 1. Generate a filename.
-            $filename = md5($value.time()).'.jpg';
-            // 2. Store the image on disk.
-            \Storage::disk($disk)->put($destination_path.'/'.$filename, $image->stream());
-            // 3. Save the public path to the database
-            // but first, remove "public/" from the path, since we're pointing to it from the root folder
-            // that way, what gets saved in the database is the user-accesible URL
-            $public_destination_path = Str::replaceFirst('public/', '', $destination_path);
-            $this->attributes[$attribute_name] = $public_destination_path.'/'.$filename;
+            $this->attributes[$attribute_name] = $file_path;
         }
     }
 
@@ -106,11 +89,6 @@ class HelpTicketComment extends Model
             $disk = config('filesystems.default');
             \Storage::disk($disk)->delete($obj->seats_image);
 
-            if (count((array)$obj->images)) {
-                foreach ($obj->images as $file_path) {
-                    \Storage::disk('uploads')->delete($file_path);
-                }
-            }
         });
     }
 }

app/Notifications/TicketCommented.php

@@ -33,7 +33,7 @@ class TicketCommented extends Notification implements ShouldQueue
      */
     public function via($notifiable)
     {
-        return ['mail'];
+        return ['mail','database'];
     }
 
     /**
@@ -56,10 +56,8 @@ class TicketCommented extends Notification implements ShouldQueue
      * @param  mixed  $notifiable
      * @return array
      */
-    public function toArray($notifiable)
+    public function toDatabase($notifiable)
     {
-        return [
-            //
-        ];
+        return $this->comment->toArray();
     }
 }